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If in university-managed accommodation:
If you are not happy with the way your hall of residence is being run, use your university’s internal complaints procedure (ask about this at the accommodation office or in your students’ union) and lodge a complaint under their Code of Standards. Alternatively, many universities post copies of their complaint procedure on the university’s website.
If you have been through the internal complaints procedure and you are not satisfied with the end result, you can get in touch with the OIA if you are studying in England or Wales: For more information, go to: www.oiahe.org.uk
Please also remember to make use of your students’ union. If many students share the same problem or if your problem is quite serious, it is always a good idea to talk to your students’ union welfare officer or student representative, to help resolve any issues.
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